Refund policy

Returns
Our policy lasts 120 days. If 120 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All purchases can be returned for a full refund less shipping cost within 2 weeks (14 days) after receiving the product.
We recognize the fact that only through the process of using the product it is possible to really understand its capacity, thus we do not expect the products returned to be in pristine condition, but they can not be altered or damaged.
Returns initiated after 14 days will be subject to 20% restocking fee. No returns will be accepted after 120 days of receiving our products.

Additional non-returnable items:

Sale Items
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we may require a receipt or proof of purchase.

Please do not send your purchase back without getting our consent first for it may get lost.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@precisiondogs.us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@precisiondogs.us and send your item to: Precision Dogs, 21352 Nordhoff st. suite 114, Chatsworth CA 91311, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Precision Dogs, 21352 Nordhoff st. suite 114, Chatsworth CA 91311, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.